Having had many a run in with the guys down at our local nut house’s crisis team, this article sparked some interest.
Heres the article:
Probe into crisis helpline advice.
16 August 2010
By Richard Mennear
AN investigation has been launched into claims that a suicidal patient who called a mental health crisis helpline over a weekend was asked: “Can’t it wait until Monday?”
Another patient was supposedly advised to have a “couple of cans” and wear some earplugs to avoid listening to a noisy neighbour when they called the Crisis Resolution Action Team in Hartlepool.
The 24-hour-a-day NHS scheme is designed to help patients at risk of serious harm or suicide.
The claims came to light after an inquiry by Hartlepool LINk, which supports the involvement of people in the scrutiny of local health services, and Hartlepool Mind.
The report featured interviews with a number of mental health patients who had called the crisis team out of hours.
It concluded that while there had been serious complaints in the past, the service has now improved.
Talks have been held with the Tees, Esk and Wear Valley NHS Trust, which provides mental health services across a large area of North East England, as a result of the report, which has been circulated to the Care Quality Commission, NHS North East, Hartlepool Borough Council and NHS Hartlepool,
It recommended that staff from the crisis team, Hartlepool LINk and Hartlepool Mind should attend each other’s team meetings in a bid to raise awareness.
Included in the report are two case studies. In the first, an unnamed mental health patient said: “Only recently I had to phone the out-of-hours duty team (crisis team).
“I was feeling very low, thinking about the children, in the flat on my own and I thought about ending it all.
“I rang them and they asked me if it was a real emergency. I told them how I was feeling and they said ‘can’t it wait until Monday?’ I would never phone them in crisis again.”
In the second case, another unnamed patient called the patient line after becoming annoyed by a noisy neighbour.
The patient said: “I walked out Boxing Day and went for a walk down Seaton and I thought about ending it all.
“I went to my doctors who phoned the crisis team and they asked me to go down to Sandwell Park (Hospital).
“I spoke to the crisis team and they told me to have a couple of cans and put some earplugs in.”
Christopher Akers-Belcher, co-ordinator of Hartlepool LINk, an independent body set up by the NHS to monitor local health services, was unavailable for comment when contacted by the Mail.
A spokesperson for Tees, Esk and Wear Valleys NHS Foundation Trust, which manages the crisis service, said: “We always welcome feedback from the people who use our services and the work carried out by Hartlepool LINk and Mind is very helpful.
“We received their report in July and were pleased that most of the comments were positive.
“There were occasions where people felt we hadn’t provided the service they would have expected and, although we haven’t received any complaints directly about these issues, we are looking into the concerns that were raised.”
After reading this, I was infuriated however at the same time, was quite relieved that it wasn’t just me who they had treated like utter shit. So here’s a summary of my visits to the crisis team’s lair.
Suffering from depression and violent mood swings from the age of 14 I
was eventually taken into the “care” of the crisis team last february
aged 19. I was severly depressed, aggravated, irritable, angry,
hallucinating and slowly losing touch with reality on a daily basis.
It was my mum who got in touch with them via my GP and i had an
appointment within the 4 hour guideline. Upon seeing them at 9pm they
asked me about my symptoms, how i was feeling, what stressors did i
have (the whole time barely making eye contact due to furious
scribbling.) I described the racing thoughts, severe depression,
limitless energy and how i felt like i was going crazy. They spoke
with me for a while before then saying that there was no doctor
available and that i should go home and take some temazepam which i
was previously prescribed (despite nurses not being qualified to
advise patients to take medication of which they are no longer
prescribed.)
I returned to sandwell park the next day and for a few days after my
crisis and the help and way i was treated was absolutely appalling. I
was told i was depressed and that i had anxiety issues (i had already
told them this) and they proceeded to give me useless information on
how to manage depression by exercising and doing things i enjoy (one
of the symptoms of depression is the inability to find enjoyment in
anything) and guided me through how to manage panic attacks which i
now realise i have never experienced. Due to the incompetence of the
staff in the crisis team and their patronising manner I discharged
myself from their care and went back to my GP. It was he who surmised
that i was possibly suffering bipolar disorder and requested a mental
health assessment at Stewart house outpatients clinic.
During the waiting period i became extremely suicidal and called the
crisis team again to advise them of this and they bluntly advised me
that i was no longer under their care there was nothing they could do
and ended the call. Following this phone call, in the next few days i
overdosed on antidepressants.
My mental assessment arrived and the assessing nurse advised me i
fitted the diagnostic criteria of bipolar 1 with psychosis and she
believed I was suffering a manic episode. Follow up appointments with
a psychiatrist and weekly monitoring by my community psychiatric nurse
have lead to them treating me for bipolar disorder with all of my
notes shared between stewart house and sandwell park.
On the 7th august I again went into crisis and the people around me
called the crisis line and received an answer message saying they were
closed and to call an 0845 number. They called this number and the
gentleman on the other end advised he can only give emotional support
which he doesn’t think would be enough for someone with bipolar
disorder and their best bet would be to take me to a and e. I was
taken there and the doctor also had no luck getting through to them. I
was sedated with valium and sent home to try again the next day.
The next day came and as the Valium wore off, The day before started
to repeat itself all over again. My mum rang the crisis team who told
me to come down within the hour. I obliged only to be sat in front of
the most comical pantomime which basically sums up sandwell park. The
2 nurses sat and asked me how i was feeling. I was still reeling and
could barely put my situation into words. I asked them what they could
do to help, one of them held his hands up and shook his head saying “I
have no idea”. They then advised me that there was no doctor available
so i couldn’t be given any medication or even be seen and they
followed this with “and we don’t think a and e would be too pleased to
see you a second night in a row.” Fuming, I walked out of sandwell
park, rammed a fistful of previously prescribed antipsychotics down my
throat and passed out with sedation in a bid to slow everything down.
Due to these experiences, I will no longer call the crisis team
EVER!!! As they belittled me, patronised me and weren’t helpful in the
slightest. I have been made to feel a fool and will subsequently
refuse to attend a and e voluntarily.
For people who are supposed to be there in someones extreme time of
need, they are enough to push even the sanest of people over the edge
and something seriously needs to be done to improve this service.
In mood news, i’m low end hypomanic. Currently in Hull after an impulse to go and visit some friends who are at uni there. Stayed up drinking and laughing till 10am and all in all having a well needed break.
L